E-commerce
E-commerce Customer Engagement
RetailCo
The Challenge
RetailCo faced high support costs and slow response times during peak shopping seasons, leading to customer frustration and cart abandonment.
The Solution
We developed an AI-powered chatbot that handles common customer inquiries 24/7, seamlessly escalating complex issues to human agents.
Results
- 40% reduction in support costs
- 95% customer satisfaction rating
- 24/7 support availability
- 60% of inquiries resolved automatically
"The AI chatbot has been a game-changer for our customer service. Our customers get instant answers, and our team can focus on complex issues."
Interested in similar results for your business? Get in touch to discuss your project.